Policies
Appointment & Payment Policies
We're committed to making every appointment smooth and comfortable. Please take a moment to review how booking, preparation, cancellations and payment work at Radiant Lab.
Last updated
Appointment policies
Booking
A consultation is required for first-time clients to discuss your needs and determine the best treatment plan. Appointments can be booked online or by contacting us directly.
Deposit
A deposit is required at the time of booking to secure your appointment. The deposit is applied to your treatment cost.
Arrival
- Please arrive 10 minutes before your appointment to allow time for check-in and any preparation.
- On arrival, we kindly ask that you wait in your vehicle or outside the office until our team texts or calls to let you know we're ready. This helps us maintain a comfortable and safe environment for every client.
- If you're running late, please let us know as soon as possible. Late arrival may shorten your treatment time or require rescheduling.
Preparing for your treatment
- Please arrive with your face free of makeup and skincare products.
- For consultations, bring the skincare products you currently use.
- Let us know in advance about any allergies or sensitivities that could affect treatment.
- Body treatments: please remove any lotion or sunscreen before your appointment.
- Men's face or body treatments: we recommend shaving the night before rather than the day of treatment. Visible cuts may require rescheduling for safety.
Numbing cream for Sofwave™
Please arrive 90 minutes before your scheduled treatment time. Numbing cream is applied during the first 15 minutes; you're then welcome to leave and return once it has taken full effect.
Cancellations & rescheduling
Timely notice
Please notify us at least 48 hours before your appointment if you need to cancel or reschedule. This allows us to offer the time to clients on our waiting list.
No-shows & late cancellations
Cancellations made less than 48 hours in advance, and no-shows, incur a $100 cancellation fee charged to the card on file. Clients with two or more no-shows or late cancellations may be asked to pay the full service price when booking future appointments.
Appointment confirmation
As a courtesy, we confirm appointments by email, text and/or phone a week before and the day before your visit. Please keep your contact details up to date so we can reach you.
We understand that unexpected events happen, and we appreciate your cooperation in helping us serve every client well.
Payment policies
Payment methods
We accept major credit and debit cards and Zelle. Payment is due at the time of service. Flexible payment plans are available through Cherry.
Refunds
All services and products are non-refundable. If you have any concerns or aren't satisfied with your treatment, please contact our team so we can discuss it with you.
Consultation fees
Where a consultation fee applies, it is credited toward the total cost of your treatment if you decide to proceed.
Health & safety
Your health and safety are our top priorities. We adhere to the highest standards of cleanliness and sterilization for all tools and equipment. If you have any symptoms of illness, please reschedule your appointment to protect our staff and other clients.